Steps to take to Improve your Blackberry Services

Just for laughs.......

Please don't try this at home with any of your phones.

Blackberry Crash! Almost Impossible to Restore Services

Blackberry users have complained that their BBM services were still not operating as before.

Users of twitter are also angry with the inability to send messages and email.
Blackberry as at 10th of Oct experienced a server crash failure resulting in the shutdown of BBM services experienced nation-wide across Europe, the Middle East and Africa disrupted - also spreading to Latin America. This was exactly the message that appeared on all BB user phones three days before the unexpected BB crash occured; users of BB had to upgrade their Blackberry (OS) Operating Software not knowing it was given a sign of server corruption that needed urgent attention to be rectified but was ignored.

RIM said the problems were caused by back-up switch failures which has not been restored even up till 12th of Oct  2011. Although RIM apologised for the inconvenience and promised to restore services fully but yet the problem seems to excalate and users are becoming more upset with BB.

Many called on their various network(s) to fix the problem but got a response that it was beyond their ability as such users should not bother to call customer services.

"The messaging and browsing delays experienced in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure," a company statement said.

"Although the system is designed to failover to a back-up switch, the failover did not function as previously tested.

"As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible."

The crash comes only a few hours after RIM had issued a statement which said all services were now "operating normally".
That blackout left millions of users without email, web browsing and Blackberry Messaging (BBM) services following the crash around 11:00 BST on 10 October.
The cause is believed to be due to server problems at RIM's Slough data centre.
Blackberry users around the world began reporting problems with their handsets mid-morning on 10 October and at 14:42 BST, Blackberry UK sent out a tweet which said: "Some users in EMEA are experiencing issues."
According to Rory Cellan-Jones 2011....The whole incident turned into a business school case study of how not to communicate with your customers - Blackberry simply failed to get its message out”.

Optimistic Criticism
Many corporate customers said they had not lost service, suggesting that the problem was with Blackberry's BIS consumer systems, rather than its BES enterprise systems.

According to Simon Butler......"Blackberry runs two infrastructures,"  a Microsoft Exchange consultant at Sembee.
"The understanding I have is that the BIS service has crashed.
"The business side runs on a different set of servers, although enterprise Blackberrys can still use messenger and the consumer services, so they are also affected," said Mr Butler.

Conclusion:
"It will take more than just a couple of collapses to persuade loyal consumers of Blackberry services to look for alternatives," he said. Many of those complaining about the crash said on Twitter that they could not live without access to BBM.

What is the way forward? should user's of BB begin to look out for alternative(s) to SMS, various chat services like: WhatsApp, NokiaOvi etc to continue their chatting? and thereby forcing BB stock markets shares to fall? Or should there be an application that should be developed by programmers that will be generally acceptable by all mobile phone users to enable them chat / communicate with each other?